Returns & Exchange :
Due to hygiene & safety concerns with regards to baby/kids products, we have no return or refunds policy. This helps us maintain quality and ensures you receive a brand new, unused product.
For maternity wear/other accessories, we accept returns within 7 days from the date of delivery.
In case of any size or quality related concern or for exchange of a product, please contact us on +91 7738973160 or support@mamatobee.in within 7 days of receiving your order & we will handle it on a case-by-case basis.
Please note:
We only exchange the product in 3 Scenarios:
- Size or fit issue
- Wrong products received
- Damaged products received.
In case of unavailability of desired product, we will issue a voucher of equivalent amount which will be valid for a period of 1 year from the date of issue.
We process refunds only after manual QC of the product returned. Refunds are processed only in the form of voucher and will be valid for a period of 1 year from the date of issue.
This voucher cannot be combined with any other promotional code or voucher.
Damaged Products:
In case of damaged goods received, we request our customers to share images of the damaged product received. Upon validation of such requests, we shall process a refund voucher or a bank refund only upon successful validation.
Shipping & Timelines
We ship the products within 7 days from the date of order confirmation. We
You will receive an email and/or text message with tracking details once your order has been dispatched.
We deliver to most parts of India. Kindly refer to shipping timelines mentioned on the product page to ascertain expected delivery date.
The transit time for metros is generally 2-3 days while other destinations could take up to 7 days.
For any urgent/express orders, kindly connect with us on +91 7738973160 or email us at support@mamatobee.in
Shipping Charges:
We offer free shipping on all prepaid orders.
We only accept COD orders up to Rs.3,000.
We charge Rs.50 as COD fees for all COD orders.
Cancellations:
Orders can be cancelled any time before it is shipped.
In case you want to cancel an order after it is shipped from our warehouse, please write to us at support@mamatobee.in.